ITIL: Course Information
All ITIL courses are conducted by Dowling (formerly Itilics) who have been offering training in all aspects of IT Service Management since the turn of the century.
Dowling has a global portfolio of blue-chip clients. Their focus is on achieving performance improvement through their ability to understand the client's performance improvement needs to then devise appropriate solutions that meld people, processes and technology to deliver insightful and innovative outcomes.
Like Adaptive Frameworks, they practice what they preach and their training courses are informed by real-world experience and examples.
Download Dowling timetable- PDF
Book online at Dowling website
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ITIL Education Portfolio
All courses can be run onsite. Please contact us for details.ITIL ® Foundation Course (ISEB Accredited)
- V3 Foundation Certificate
- V3 Bridging Course for Foundation Certificate Holders
ITIL ® Manager's Course (ISEB Accredited)
- V2 Manager's Certificate in IT Service Management
- V3 Bridging Course for Manager's Certificate Holders
ISO/IEC 20000 Consultants Certificate
- ISO/IEC 20000 Consultancy
Service Catalogue Training
- How to design a service catalogue
ITIL ® Education Introductory Courses*
- Introduction to ITIL Best Practice (Half or Full Day)
Specialist ITSM Training*
- Delivering Quality Customer Service in IT Service Management
- Key Metrics for Measuring IT Services in IT Service Management
- Successful IT Outsourcing in IT Service Management
Marval Training*
- Marval End User Training
- Marval Configuration Manager
- Marval Administration
- Marval Trakit
